How long does it take to deliver your products?

We take 2 to 3 days to process your order, then 5 to 10 days to deliver it to you.

Do you ship anywhere in the world?

Yes, we do. We ship worldwide.

Do you provide tracking information?

Yes, wait 3 days after your order and email us at contact@novappy.com.

Some items are missing from my order, what happens?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it?

We are sorry to hear about this. Simply send us an image of the damaged item in question to the following email address: contact@novappy.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in France

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still need help tracking your package or would like to inquire about your package, please email us at contact@novappy.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still want a refund on your order, we can of course make the payment, in case the appeal is made within 30 days of the order date and the product(s) concerned are not sold. For more information, please see our "refund" section.